In our two decades working in customer success, it has been shown many times that scary and uncertain times in individual businesses, or in the world, can cause people to instinctively freeze or hunker down hoping to ride out the storm.
We have also learned that those customers who can overcome this instinct almost invariably emerge from the storm more confident, more competitive and successful through the help of automation.
This short session is designed to share details of how corporations can behave just like individuals. And that overcoming corporate anxiety is very beneficial.
David Ormston
Customer Success Director
John Mackey
Customer Success Director
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