Using Automation to Transform Appointment Booking

Case Study: University Hospitals, Morecambe Bay

With workforce shortages and the waiting list backlog, University Hospitals Morecambe Bay (UHMB) have set their Blue Prism bots to work to transform how OutPatient appointments are offered, and booked, for their patients. Join Blue Prism live at this Virtual Event to hear Marc Hadwin, UHMB’s Head of Digital Services outline:-

• the challenges faced by the Trust
• how the Appointment Booking Bots have transformed the outpatient booking service
• the steps the automation follows
• the significant benefits realized in productivity savings, improved patient experience and reduced DNAs.

Over 38,000 appointments have been booked over the past 6 months, saving up to 20 minutes in administration time per appointment.

Speakers:

Karen Gorman, Healthcare Account Director, Blue Prism & Marc Hadwin, Head of Digital Services, University Hospital Morecambe Bay