Claims as the Catalyst for Company-wide Transformation

Integrate Claims to Transform Decision-Making, Information Sharing and CX

Claims are one of the precious few opportunities that insurers have to deliver impactful customer experiences. Only a holistic process will deliver tangible and sustained improvements whilst simultaneously driving down operating costs. However, legacy systems, siloed functions and budgetary pressures all create roadblocks that are hard to shift.

How can modern claims professionals drive change at board level? What business outcomes should you be targeting, and how is success measured? And how are advances in automated claims processing enabling the purpose-driven transition?

Find out in this Intelligent Insurer webinar, where you’ll hear from:

• Corinne Southarewsky, Chief Claims Officer, APAC & Europe, AXA XL
• Andrew Pedler, Head of Claims Client Relationships and Innovation, Liberty Special Markets
• Peter Edgar, Head of Motor Claims Operations, RSA
• John Bailey, International Solutions Consulting Manager, Blue Prism
• Moderator: Adrian Gilbert, Managing Director, SX3 Claims Limited

By registering to watch this on-demand webinar, you will:

• Define your organizational strategy and lead the claims revolution to reengineer claims as a holistic service, offering risk management and risk mitigation techniques that are designed to prevent losses.
• Instigate seamless data sharing between claims and other business units to help underwriting teams make better risk decisions, price effectively and predict supply and demand.
• Understand how remote working is impacting the future of claims and learn to effectively manage customer experience in a remote environment.
• Build fairness and value into the claims process to capture accurate customer feedback and improve on customer retention levels.
• Refine and enhance your claims automation strategy to transform the organization into an integrated information sharing ecosystem that connects the entire customer journey.